1. Dispatch Location
All orders are dispatched from our fulfilment centre in Chiang Mai, Thailand. Orders are processed on business days (Monday–Friday, excluding Thai public holidays).
Orders placed before 12:00 noon ICT (UTC+7) are typically processed the same day. Orders placed after noon or on weekends are processed the next business day.
2. Estimated Delivery Times
| Destination | Standard | Express |
|---|---|---|
| Thailand | 2–4 business days | 1–2 business days |
| Southeast Asia (SG, MY, PH, VN, ID) | 5–10 business days | 3–5 business days |
| Australia & New Zealand | 7–14 business days | 4–7 business days |
| Europe | 10–18 business days | 5–8 business days |
| United States & Canada | 10–18 business days | 5–8 business days |
| Rest of World | 14–21 business days | 7–12 business days |
Delivery estimates are indicative and may vary due to customs processing, carrier delays, or local conditions.
3. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the selected shipping method.
We may offer free standard shipping on qualifying orders. Threshold and eligible regions are displayed at checkout and may change without notice.
4. Tracking
All shipments include tracking. Once your order is dispatched, you will receive a confirmation email with your tracking number and a link to the carrier's tracking page.
Tracking updates may take 24–48 hours to appear after dispatch.
5. Customs, Duties, and Taxes
International orders may be subject to import duties, VAT, and customs clearance fees levied by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the recipient.
We are unable to predict the amount of customs fees for your specific location. We recommend checking with your local customs authority before ordering if you are unsure.
We comply with all applicable export regulations and declare accurate item values on customs documentation. We cannot mark orders as "gift" or undervalue goods.
6. Failed Deliveries and Returned Shipments
If a delivery attempt fails and the package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply for the second delivery attempt.
If a package is undeliverable due to an incorrect address provided by the customer, or if the customer refuses delivery, we reserve the right to deduct the original shipping cost from any refund issued.
7. Lost or Stolen Packages
If your tracking shows "delivered" but you have not received your order, please:
- Check with neighbours and building reception
- Check all accessible delivery locations at your address
- Wait 2 business days — some carriers update tracking ahead of actual delivery
- Contact us at bright@rytm.health if the issue persists
We will work with the carrier to investigate. Resolution times vary by carrier and destination country.
8. In-Person Sessions (Bali / Chiang Mai)
In-person retreat and session bookings do not involve physical shipping. A confirmation and details will be sent to your email. If you have any questions about your booking, contact us at bright@rytm.health.
Shipping Questions?
We're happy to help with tracking, customs queries, or anything else.
Light Mandalas Co., Ltd., 138/1 Soi 10 Moo 9, 50220 Doi Saket, Chiang Mai, Thailand